Job Title: Assistant Manager
Location: Sigma Sports, Letchworth Garden City
Report to Store Manager
About Sigma Sports:
Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium cycling retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high- quality servicing, and a welcoming experience to cyclists of all levels.
As we continue to expand, we are looking for a passionate and dedicated team to deliver exceptional customer experiences in-store. If you're passionate about cycling, want to work with the best brands in the industry and enjoy providing expert service, we want to hear from you.
Position Overview:
As an Assistant Manager, you will play a key role in supporting both the retail sales and back-office operations of our store. You will assist in overseeing daily store operations, managing stock, staff, sales performance, and customer service. Additionally, you will help ensure efficient financial processes, including payment schemes and reconciliation. This dual role requires strong leadership skills, exceptional organisational abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Oversee daily operations, address issues, and maintain a productive environment.
- Implement company policies and procedures, ensuring staff compliance.
- Manage inventory, track stock levels, and coordinate with suppliers to minimize shortages.
- Assist with visual merchandising and product displays to promote sales.
- Lead, mentor, and train staff, fostering a collaborative and growth-oriented atmosphere.
- Assist in recruiting, interviewing, and training new staff.
- Coordinate staff schedules to optimize coverage.
- Support staff in administrative tasks and using company software.
- Support staff in administrative tasks and using company software.
- Ensure high levels of customer service and resolve any issues.
- Seek opportunities to improve customer service and operational efficiency.
Skills & Experience:
- Previous experience in a retail sales environment, preferably in the cycling or sports industry.
- Strong leadership and managerial skills with the ability to motivate and inspire a team.
- Excellent communication, interpersonal, and organisational skills.
- Proven track record of achieving and exceeding sales targets.
- Experience in inventory management and visual merchandising.
- Proficiency in using point-of-sale (POS) systems and other retail software.
- Ability to handle multiple tasks, prioritise workload, and thrive in a fast-paced environment.
- Passion for cycling and a strong knowledge of bicycles, components, and accessories.
Benefits:
- Competitive salary up to £28,000 per annum.
- A supportive, passionate team that shares your love for cycling.
- Opportunities for career growth and professional development.
- Generous staff discounts across a wide range of premium cycling products.
- Work for a well-established and respected brand in the cycling community.
- Access to a dynamic environment with state-of-the-art workshops, bespoke bike fitting services, and expert advice.
- In house Cycle to Work scheme.
If you are a proactive, customer-focused leader with a passion for cycling and retail, apply today to join the Sigma Sports team!
How to Apply:
Please submit your CV and a cover letter outlining why you’re the perfect fit for this role to [email protected]. We look forward to hearing from you!