RETAIL SALES ADVISOR (SATURDAYS AND/OR SUNDAYS)

Role Overview

We are looking for Retail Sales Assistants who are passionate about excellent customer service and our products. You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible.

Your Key Objectives

• The key objective is to exceed customer expectations. Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
• Become a product expert in order to provide the level of service required.
• Maintain a professional, positive, helpful, and cheerful attitude at all times.
• Work as part of a team to achieve sales targets and margins by maximising every sales opportunity.
• Ensure feedback from customers is communicated to the store management.
• Attend regular shop meetings and training sessions, as and when required.
• Assist supervisor/managers with other tasks should they be requested.
• Supporting in all other ways our drive to have the best possible customer service and highest quality stores.
• Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labelled.
• Help ensure that the daily shop tasks are completed, particularly the end-of-day procedure.

Desirable and Essential Skills and Experience to demonstrate

• Previous face-to-face customer service experience in a retail setting is preferable.
• A good knowledge of cycling products across a variety of categories is desirable.
• Working Saturdays 08:45 to 17:45 and/or Sundays from 11:00 to 16:00 (from 08:30 on Social Ride Sundays).
• You will have an approachable and friendly demeanour.
• You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling in subtle ways.
• You are able to work as part of a team.
• You will be self-motivated but willing to take instruction if given.

Salary and Benefits

• Hourly rate of £10.00
• Cycle to Work Scheme
• Staff Discount Scheme
• Salary Exchange Pension Scheme
• Various health and wellbeing benefits

How To Apply

If you are interested in this position please email an up-to-date CV and covering letter explaining why you’re suitable for the position to ed.hole@sigmasports.com.