Payment & Delivery Information

Easy returns

Second thoughts? Wrong size? No problem — return it to us within 30 days of purchase. Some exclusions apply. Visit our returns policy page for full details.

Delivery information

Paperless invoicing

We've made a conscious effort to reduce the amount of paper and ink we use. Since August 2020, we no longer include a paper invoice with your order.

For UK customers with a Sigma Sports account, you can access your invoice in the 'My Account' section of our website and view or download a PDF of your order.

For guests (without a Sigma Sports account), you can view or download a PDF of your order using the 'Order Access Token' in your 'Order dispatched' email.

This update does not affect international customers.

Good to know for international customers

Outside the United Kingdom, we ship to a wide range of countries using DHL. This is a fully tracked service and a signature is required to receive your order. Our dispatch time for in-stock items is 4 to 5 working days. Some destinations may incur a remote postage cost even if the order is over the stated free delivery threshold. If an additional charge applies, it will be clearly shown at checkout before you place your order. If you order a bicycle, your order will dispatch once your new bike has been built, tuned and repackaged for safe delivery.

Premier bike delivery

We are pleased to now offer a Premier Bike Delivery option where a qualified mechanic will hand your bike over on your doorstep. The service includes:

Delivered "ready to ride," set up to your measurements, with the seatpost adjusted and pedals fitted on arrival.
A post-delivery handover conducted by a qualified bike mechanic.
A choice of delivery dates, so you can pick the one that suits you.

There is a workshop lead time for the pre-delivery inspection of the bike. The estimated delivery time for this service is 7–10 days, and up to 14 days for more remote postcodes.

Once you've placed your order, a member of our Customer Care team will contact you with available delivery dates. This service costs £30.

We deliver to most UK mainland postcodes. This service is not available in some remote postcode areas: AB, BT, HS, IM, IV, KW, LD, PA20–PA80, PH, SY17, SY18, SY19, SY20, SY23, SY24, SY25 & ZE. We may be able to deliver to your postcode using our standard bike delivery service — please contact our Customer Care team for more information.

Online shopping

We're confident you'll find ordering from our website easy, but if you have any questions or run into any problems, please email us using our contact form.

If your email address doesn't match what's registered on our website, your spend won't contribute towards our loyalty scheme.

Online payments

UK Payment

We accept credit card payments using Judopay, an industry-leading payment solution, so transactions are 100% secure. If you have a Sigma Sports account, you can store your card details for a faster checkout, and will only need to enter your 3-digit (or 4-digit) security code at checkout.

If you pay by credit or debit card, payment is collected when you submit your order. This does not affect your right to a refund or cancellation.

We accept cards from the following:

American Express
Maestro
Mastercard
Visa / Visa Electron
Discover
Diners Club International

We accept PayPal, a secure and easy way to pay. If you use this method, your PayPal account will be debited when you place your order. Please note we do not accept PayPal Cheque payments.

We now accept Apple Pay. Select the Apple Pay button, choose the card you wish to pay with, and use Touch ID or Face ID to complete your payment. Please note: GBP payments only. Using Apple Pay will not contribute to your loyalty status.

Save up to 39% off a new bike with Cyclescheme. To find out more, visit ourCycle to Work Scheme page.

International Payment

We offer more than 60 currencies and over 45 local payment methods. We even offer the option to pre-pay import duties, avoiding any nasty surprises or delays to your order.

A small selection of the local payment methods we offer:

UnionPay
Trustly
Sofort Überweisung
Alipay
Giropay
iDEAL

We've partnered with Global-e, a third-party service acting as your seller-on-record, so you can buy and ship Sigma Sports products internationally. When you buy from Global-e, your payment method will show as charged by Global-e / Sigma Sports, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy, which will be clearly presented at checkout before you place your order.

You can contact Global-e at service@global-e.com or by post at 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

eGift voucher

How do I receive an eGift Voucher?
Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected. You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes; however, despatch may be delayed if your order contains additional products, you have added an order note, or your order is held for manual checking.

How do I give the eGift Voucher to the recipient?
The eGift Voucher can be delivered straight to your chosen recipient's inbox immediately, or on a specified date of your choice, or you can print it out and give it to them. eGift Vouchers are valid for 24 months from the date of purchase.

I am the recipient of an eGift Voucher, how do I redeem it?
eGift Vouchers can be used to purchase any product on sigmasports.com, in-store or online. Select the item(s) you wish to order and add them to your basket. To apply your eGift Voucher, enter the code on the checkout page and select "apply," then complete checkout as normal.

You don't have to spend the full value of the eGift Voucher at once. We keep track of any unused balance, which you can use for future orders by logging into your account.
eGift Vouchers are valid for 24 months from the date of purchase, so make sure you redeem in time.
eGift Vouchers are valued and issued in Pounds Sterling (GBP) only.

I have paid for an order using an eGift Voucher. What happens if I want to return my order?
Refunds are issued via the same payment method used for the order. If you paid, or part-paid, for an order using a Sigma Sports eGift Voucher, any refund will be issued as an eGift Voucher to the same value.

More details on our Returns procedure.

I have lost an eGift Voucher. What do I do?
If you are the recipient of a Sigma Sports eGift Voucher, please ask the purchaser if they still have the eGift Voucher code. If not, ask the purchaser to contact us at [customer care email — see bug flagged above] so the eGift Voucher can be reissued. We can only reissue eGift Vouchers that have not been redeemed. The original expiry date will still apply.

Can I return my eGift Voucher?
eGift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of an eGift Voucher cannot be converted back to cash.

Limitations

Available to UK residents only (excludes Channel Islands).
eGift Vouchers cannot be used to purchase other Sigma Sports eGift Vouchers.

My order hasn't arrived - what should I do?

Did you know?

You'll receive an email or text when your order is on its way, and you'll be able to track it. If you haven't heard from us within the delivery time stated on your order confirmation email, please contact us and have your order reference number ready.

UK Deliveries

Step 1: First, check whether you've received an email from us confirming your order has been sent.

If your order has been sent via Royal Mail

This applies to most smaller packages that fit through a letterbox, and any order under £50. Royal Mail's procedure for lost items and incorrect deliveries is that we must wait 2 weeks before registering an item as lost. If your package goes missing and you'd like a replacement sent within this 2-week period, we hope you understand that, to prevent fraud, we'll need to charge you for the item(s) again. If your package is subsequently officially declared lost by Royal Mail, we will of course refund you for all lost item(s).

If your order has been sent via courier

This applies to all paid Next Day deliveries, and to bicycles and bulky packages. Once you receive your order dispatch email, your order will have been sent on a Next Day service; our courier delivers between 9am and 6pm, Monday to Friday. In most cases you'll receive a one-hour delivery window notification via SMS and/or email.

If your parcel is marked as delivered by the courier and you haven't received it — even after checking with neighbours and your Safe Place — or you have missing items, you must notify us within 10 days of your dispatch email.

If your parcel hasn't been scanned by the courier, or hasn't had an updated scan, please notify us within 10 days of your dispatch email so we can raise a parcel search with the courier.

Outside this window, the courier will assume the parcel was delivered correctly and won't be able to start a lost parcel investigation.

Step 2: If you haven't received an email confirming your order, please email us or chat to us and one of our Customer Care team will help you. Due to a high volume of calls, there may be a delay in answering your call.

International Deliveries

Please check whether you've received an email from us confirming your order has been sent. If you have, check the status of your order by clicking the tracking link. If you have any questions, please use our Help Centre.

Tax charges

All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets and books are zero-rated). Customers ordering from outside the EU are able to purchase goods free of tax.

BFPO & FCO orders

BFPO

We're happy to deliver to BFPO addresses VAT-free. To deduct the VAT, we need you to provide a letter on headed paper from your Commanding Officer stating that you're serving overseas and entitled to exemption from UK VAT. Once we've received this letter, we'll confirm we're able to process your orders without VAT.

The easiest way to place a BFPO order is to send us a scanned copy of your CO's letter to [customer care email — see bug flagged above] and we'll be in touch with next steps.

Note: the maximum dimensions of parcels deliverable to BFPO addresses are:

Length: 45cm
Width: 35cm
Depth: 16cm
Weight: 2kg

Any items outside these dimensions cannot be processed via BFPO.

FCO

Unfortunately, we're unable to accommodate FCO orders at this time. We apologise for any inconvenience caused.

Controlled shipments

Some items we stock are only available to buy in our shop as some manufacturers impose regional requirements.

Online security

All transactions made on www.sigmasports.com are made on our secure server. This is housed at our hosting company's offices behind a firewall for both electronic and physical security. All traffic to and from you is encrypted and is extremely unlikely to be decrypted by a third party. When operating in a secure mode, a browser will display the URL beginning "https" (the "s" stands for secure) rather than the standard "http," as well as showing a security symbol such as a padlock.

For the protection of our customers, we continually monitor our systems and procedures to ensure our business is fully PCI Compliant. One of the requirements for compliance is that credit card details are never transmitted insecurely. Although you can email or fax orders to us, we ask that you never include your card details in them. We will only accept credit card payment over the telephone, via our website, or in person.

Privacy

Visit our Privacy Statement for details.

Terms and conditions

Visit our Terms and Conditions page for details.

Pricing statement

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Sigma Sports Ltd reserves the right to alter prices and specifications without further notice.

Occasionally an error may occur and goods may be incorrectly priced, in which case we will not be obliged to supply the goods at the incorrect price, or at all. If we are unable to contact you, or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

We reserve the right to cancel an order up to the point of delivery.

Out of stock items

If, at the time of ordering, any items are out of stock, we will advise you via email or telephone of any shortfall and provide a revised despatch date.

Right to cancel

The Consumer Contracts Regulations 2013 which came into force on 13 June The Consumer Contracts Regulations 2013, which came into force on 13 June 2014, provide statutory backing for the good business practices which Sigma Sports already observes. The regulations allow a consumer to return any products (with the exception of custom orders) ordered by mail, phone, fax or internet from Sigma Sports Ltd within 14 working days (starting the day after delivery) for a full refund.

Please see our returns policy for guidance on method and cost of return.

Warranty policy

Visit our Warranty Policy page for full details.