Payment & Delivery Information
- UK Ordering and Delivery
- European & Worldwide Delivery
- Online Shopping
- Online Payments
- eGift Voucher
- My Order Hasn't Arrived - What Should I Do?
- Tax Charges
- BFPO Orders
- Controlled Shipments
- Online Security
- Terms and Conditions
- Pricing Statement
- Out of Stock Items
- Returns Policy
- Right to Cancel
- Warranty Policy
- We are Here to Help!
UK DELIVERY OPTIONS
European & Worldwide Delivery
We ship to a wide range of countries, using DHL. This is a fully tracked service and a signature will be required. Please note, our dispatch time for in-stock items is 2 working days.
We are sure you will find ordering from our website easy but if you have any questions or encounter any problems please email us at email@example.com, use our chat feature or call us on +44 (0)20 8614 9777 and choose option 1 to speak to our online sales team.
Please note: use the above email address if you want to communicate with us as we are not located at the shop!
If your email address does not match what is registered on our website, your spend will not attribute towards our loyalty scheme.
We accept credit card payments using Global Payments, an industry leading payment solution so transactions are 100% secure. If you have a Sigma Sports account, we store your credit card number for a faster checkout experience, you only have to enter your 3 (or 4 digit) security number upon checkout.
If you have paid using a credit or debit card, payment will be authorised when you submit your order, but we won’t take the funds from your card until we’re about to prepare your order for dispatch.
We accept cards from the following companies:
We accept Paypal, a secure and easy method to pay for your goods. If you use this method of payment, your Paypal account will be debited upon placing your order with us. Please note we do not accept Paypal Cheque payments.
Amazon Pay - Use your Amazon account to complete your purchase with us, it provides a fast and convenient checkout experience. Amazon Pay is not available for Reserve and Collect orders. Your card will be billed once we invoice your order at the point of dispatch. Please note GBP payments only. Using Amazon Pay will not contribute to your loyalty status.
Now accepting Apple Pay. Select the Apple Pay button, select the card you wish to pay with and use Touch ID or Face ID to complete your payment. Please note GBP payments only. Using Apple Pay will not contribute to your loyalty status.
Save up to 42% off a new bike with Cycle Scheme.
To find out more, click here. The scheme is only available to UK taxpayers who are paid via PAYE.
We also accept iGo Bike Gift Vouchers, Halfords Cycle 2 Work Vouchers, C2W Support, and Capital Bonds.
We offer more than 60 different currencies and over 45 local payment methods. We even offer you the option to pre-pay any import duties avoiding you any nasty surprises or delays to your order.
A small selection of the local payment methods we offer:
You can contact Global-e at firstname.lastname@example.org or send them a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.
How do I receive an eGift Voucher?
Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected. You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes, however, the despatch of your eGift Voucher may be delayed if your order contains additional products, you have added an order note, or your order is temporarily held for manual checking.
How do I give the eGift Voucher to the recipient?
The eGift Voucher can be delivered to your chosen recipient straight to their inbox immediately or on a specified date of your choice, or you can print out the voucher and give it to them. eGift Vouchers are valid for 24 months from the date of purchase.
I am the recipient of an eGift Voucher, how do I redeem it?
eGift Vouchers can be used to purchase any product on sigmasports.com in-store or online. Select the item(s) you wish to order and add them to your basket. To apply your eGift Voucher you can input the code on the checkout page and select ‘apply’. Then complete the Checkout procedure as normal.
- You don’t have to spend all of the eGift Voucher at once. We will keep track of any unused portion and you can use that later by logging into your account to place future orders.
- eGift Vouchers are valid for 24 months from the date of purchase so make sure you remember to redeem your eGift Voucher in time.
- eGift Vouchers are valued and issued in GBP Pounds.
I have paid for an order using an eGift Voucher. What happens if I want to return my order?
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Sigma Sports eGift Voucher any refund will be issued in eGift Vouchers to the same value.
More details on our Returns procedure
I have lost an eGift Voucher. What do I do?
If you are the recipient of a Sigma Sports eGift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us at email@example.com so that the eGift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply.
Can I return my eGift Voucher?
eGift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the eGift Voucher cannot be converted back to cash.
Available to UK residents only.
eGift Vouchers cannot be used to purchase other Sigma Sports gift cards/vouchers.
Pay monthly and spread the cost of your bike or any qualifying product.
We offer 0% finance from V12 Retail Finance on qualifying full price (MSP) bikes over £334 and some qualifying products. For full finance details, please click this link.
A minimum deposit of 10% of the order value is required by either credit/debit card, Paypal or bank transfer. Minimum balance to finance is £300.
- From £334 to £1000 we offer 6 and 12 months interest free finance.
- From £1000 to £2000 we offer 6, 12 and 24 months interest free finance.
- From £2000+ we offer 6, 12, 24, and 36 months interest free finance.
Please note: Interest free credit is offered on full price (MSP) eligible Bianchi, Cannondale, Cervelo, Focus, Rondo, Specialized, Scott and Trek products only. Some exclusions may apply.
0% Finance is not available on sale, cycle scheme or discounted models unless otherwise stated.
V12 Classic Credit is available for items discounted from MSP, interest is charged at 15.9% APR and can be spread over 12, 24 or 36 months. A minimum deposit of 10% of the order value is required by either credit or debit card.
Please Note - You must be a permanent resident of the United Kingdom and have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire. In order to safeguard against fraudulent applications, we regret that we're only able to deliver goods to the home address of the applicant.
Contact us for more details.
Sigma Sports is registered in England and Wales 04842265. Registered office: 37-43 High Street, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4DA. Sigma Sports acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Sigma Sports is authorised and regulated by the Financial Conduct Authority. Our registration number is 04842265. Credit provided subject to age and status.
My Order Hasn't Arrived - What Should I Do?
Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent.
If your order has been sent via Royal Mail
This applies to most smaller packages that can usually fit through your letterbox and any order value under £50. Royal Mail’s procedure for lost items and incorrect deliveries is that we must wait 2 weeks before registering an item as lost. If your package goes missing and you would like us to send you a replacement within this 2-week period, we hope you understand that to prevent fraud, we will need to charge you for your item(s) again. If your package is subsequently officially declared as lost by Royal Mail, we will, of course, refund you for all lost item(s).
If your order has been sent via courier
This applies to all paid Next Day deliveries, and bicycles and bulky packages. Upon receipt of your order dispatch email, your order will have been sent on a Next Day service, our courier delivers between 9am - 6pm, Monday to Friday. In most cases, you will receive a one-hour window notification via SMS and/or email.
If your parcel is marked as delivered by the courier and you have not received it even after checking with your neighbours and in your Safe Place, or you have missing items, you must notify us within 10 days of your dispatch email.
If your parcel hasn’t been scanned by the courier or hasn’t had an updated scan, please notify us within 10 days of receiving your dispatch email so we can raise a parcel search with the courier.
Outside of this window, the courier will assume the parcel is delivered correctly and will not be able to start a lost parcel investigation.
Step 2: If you haven’t received any emails confirming your order, then email us or call us on +44 (0)20 8614 9777 option 1 and one of our customer care team will be able to help you.
Please check to see if you have received an email from us, confirming that your order has been sent. If you have received an email, please check the status of the order by clicking the tracking link.
If you have any questions, please use our Help Centre.
All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets and books are zero rated). Customers ordering from outside the EU are able to purchase goods free of tax.
BFPO & FCO ORDERS
We're happy to be able to deliver to BFPO addresses VAT-free. In order to deduct the VAT, we need you to provide a letter on headed paper from your Commanding Officer stating that you're serving overseas and are entitled to be exempt from UK VAT. Once we've received this letter we'll confirm that we're able to process your orders without VAT.
The easiest way to proceed with placing a BFPO order is to send us a scanned copy of your CO's letter to firstname.lastname@example.org and we'll be in touch to tell you what the next steps are.
Alternatively, you can post it to:
Sandown Industrial Park
Note: Please include your email address and we'll contact you as soon as possible to help you get your order placed. Please be aware that the maximum dimensions of parcels deliverable to BFPO addresses are:
Any items outside these dimensions cannot be processed via BFPO.
Unfortunately, we're unable to accommodate FCO orders at this time. We apologise for any inconvenience caused.
Some items are not able to be shipped to certain areas; pressurised containers and liquids cannot generally be shipped to overseas destinations. Some manufacturers also impose specific requirements: Trek bicycles and Focus bicycles, cannot be shipped but can be collected from our shop.
All transactions made on www.sigmasports.com are made on our secure server. This is housed at our hosting company's offices behind a firewall for both electronic and physical security. All traffic to and from you (the user) is encrypted and is extremely unlikely to be decrypted by a third party. When operating in a secure mode, a browser will display the URL (web address) beginning "https" (the "s" stands for secure) rather than the standard "http" as well as showing some form of security symbol such as a padlock.
For the protection of our customers we continually monitor our systems and procedures to ensure that our business is fully PCI Compliant. One of the requirements for compliance is that credit card details are never transmitted insecurely. Although you can email or fax orders to us we ask that you never include your card details in them. We will only accept payment by credit card over the telephone, via our website or in person.
Terms and Conditions
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Sigma Sports Ltd reserve the right to alter prices and specifications without further notice.
Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
We reserve the right to cancel an order up to the point of delivery.
Out of Stock Items
If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in-stock items by the next working day at the latest.
Right to Cancel
The Consumer Contracts Regulations 2013 which came into force on 13 June 2014 provide statutory backing for the good business practices which Sigma Sports already observe. The regulations allow a consumer to return any products (with the exception of custom orders) ordered by mail / phone / fax or internet from Sigma Sports Ltd within 14 working days (starting the day after delivery) for a full refund.
Please see our returns policy for guidance on method and costs of return.
Christmas delivery terms & conditions
The above dates are for in-stock products only. Excludes remote warehouse.
The delivery dates are not guaranteed. We suggest you order before the above dates to ensure delivery of your order before 24 December.
Remote postcodes and channel islands, please order before 18/12/19 to ensure delivery before 24 December.
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