Our policy does not affect your statutory rights

All goods purchased from Sigma Sports include a manufacturer’s warranty which covers against defects in materials and workmanship. This gives you peace of mind you are covered when faults occur due to defects in material or workmanship. 

Warranty is non-transferable and applies to the original purchaser only (unless stated otherwise by the manufacturer). Proof of purchase is required with all potential warranty claims.

All goods are provided with a manufacturer's warranty. Some manufacturers offer extended warranty periods when registering a product with them. Please speak to us at [email protected] to confirm the warranty period for a specific product. 

What is not included in a manufacturer's warranty?

  • Normal Wear & Tear. Products may show signs of wear and tear within the warranty period depending on the amount of usage. 
  • Stripped pedal threads - Please follow our pedal installation guide to help you or visit our workshops or a workshop close to you. 
  • Damage caused by an impact or a crash. With the exception that the defect or workmanship has caused an impact or crash. 
  • Poor maintenance, neglect or abuse of the product(s).
  • Accidental damage not caused by the product, manufacturer, supplier or Sigma Sports. 
  • Incorrect or inappropriate installation or alteration of the product(s). 
  • Workmanship from a third party (not Sigma Sports, supplier or manufacturer).
  • Use outside of the product’s intended purpose as defined by the manufacturer and/or Sigma Sports. 
  • Natural breakdown of material over time. 
  • Issues caused by not following the care instructions from the manufacturer. 
  • Rips or tears in neoprene due to lack of care. Please take extra care and follow the instructions enclosed with the product to prevent damage from happening or watch our wetsuit fitting video.

Framesets and Bikes purchased at Sigma Sports are covered by the manufacturer’s warranty. Please note that this warranty may be void if the bicycle is not assembled by an authorised dealer or a qualified bicycle mechanic. All bikes are shipped or collected from Sigma Sports with a full Pre Delivery Inspection. In the event of a warranty claim, the manufacturer may request details of the shop or qualified bicycle mechanic responsible for completing the bike build and servicing.

What should I do if my item has developed a defect?

If you feel that your purchase has developed a fault, first check whether it is covered by the manufacturer’s warranty and still within the warranty period.

Please provide your order number, full details of the fault together with, good quality photos and email the information to [email protected]. The more detail you can provide, the quicker we will be able to deal with your inquiry. 

Returning a product to us

Before returning your product please contact us at [email protected]. We will aim to confirm you are required to return the product to us and how to proceed. In some instances we may be able to resolve or begin the warranty process remotely. 

When posting an item back to us, it must be returned in a clean, dry and hygienic condition otherwise we may reject this. 

Please always retain your proof of postage. 

For international customers, please follow the instructions above. Please ensure the message: "Returned Goods - Failed Sale" is clearly visible on the exterior of the package. Please obtain proof of postage as it will remain your responsibility until received and signed for at our warehouse. 

Important Information & FAQs

How long will the issues I’ve raised take to resolve?

This depends on the item. For example, we will aim to have a resolution for Parts & Accessories, Clothing and Electronics within 14 days of initial contact; Bikes, E-bikes, Frames and Wheels within 21 days of initial contact. A resolution to a case means that you, the customer, have been provided with the following;

  • A refund, repair* or new or refurbished item. 
  • The case has been rejected under warranty and an alternative solution has been provided by the Aftercare team or through our Stores.

*A repair resolution means that the Customer has agreed to the estimated timeframe that the repair will be completed by.

Will I receive a Refund, Replacement or Repair?

If a fault develops within 30 days of purchase, providing the warranty claim is valid we will refund or replace the item for you instead of a repair. 

After 30 days we are entitled to make reasonable efforts to repair a faulty item before issuing a refund or replacement and Sigma Sports can decide how to proceed in this matter, we do aim to work with the customer on the resolution. Sigma Sports or the manufacturer in these circumstances reserves the right to make the final decision. 

Do I need to send back the defective product?

Yes, unless stated otherwise by a member of the aftercare team. The supplier will often request defective products to be sent back for further inspection and/or testing. However, this is not always necessary. In some cases we can make a decision based on images and videos that are provided.

Who holds the warranty on the product I purchased from Sigma Sports?

The supplier and/or manufacturer. The importer of the goods into the UK is responsible and accountable for the warranty. Sigma Sports does not hold the warranty on the products we sell (unless stated otherwise). We contact the supplier and manufacturer on your behalf, to provide a resolution.

Do I need a copy of my proof of purchase to make a claim?

Yes. This is required by all manufacturers and suppliers to log a warranty claim. If you are unable to locate this, we can search for it on our system via the email address that is associated with your Sigma Sports account. If the item was purchased in-store, the original receipt and transaction number will be required. 

I’ve been refunded via BACS but haven’t received the money in my bank account, where is it?

Our accounts team handles all manual BACS refunds. Please allow up to 1 working week for this to arrive in your account. If this time has passed, please contact the Aftercare team at [email protected] with your order number so we can investigate.

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