Warranty Policy

All goods purchased from Sigma Sports include a manufacturer's warranty covering defects in materials and workmanship. The warranty applies to the original purchaser and is non-transferable - proof of purchase is required for every claim.

How to make a warranty claim

Warranty and faulty-goods claims are handled through our claims portal:

Make a Warranty Claim

Available for online and in-store purchases. Either your new or old order number will work.

Enter your order number and the email address used on the order - orders from before 2 September 2026 work with their original order number, so use whichever you have.
Select the faulty item and describe the problem.
Add photos of the fault, and the serial number if the product has one. Claims with clear photos are resolved noticeably faster.

Our Aftercare team will review your claim and contact you with the next steps.

Please don't return anything until we've been in touch - many issues can be resolved without a return, and if a return is needed we'll tell you exactly how to send it.

Bought in one of our stores? You can create your claim in the portal too, or bring the item into any Sigma Sports store and the team will raise it with you.

If a return is arranged, items must reach us in a clean, dry and hygienic condition. International customers should mark packages "Returned Goods - Failed Sale" and keep proof of postage.

What the warranty does not cover

Normal wear and tear. Products may show signs of wear and tear within the warranty period, depending on the amount of use.
Stripped pedal threads - Please follow our pedal installation guide to help you or visit our workshops or a workshop close to you.
Damage caused by an impact or a crash, except where the impact or crash was itself caused by a manufacturing defect or workmanship issue.
Poor maintenance, neglect or abuse of the product(s).
Accidental damage not caused by the product, manufacturer, supplier or Sigma Sports.
Incorrect or inappropriate installation or alteration of the product(s).
Workmanship from a third party (not Sigma Sports, the supplier or the manufacturer).
Use outside the product's intended purpose, as defined by the manufacturer and/or Sigma Sports.
Natural breakdown of material over time.
Issues caused by not following the manufacturer's care instructions.
Rips or tears in neoprene due to lack of care. Please take extra care and follow the instructions enclosed with the product to prevent this happening.

Framesets and bikes purchased at Sigma Sports are covered by the manufacturer's warranty. Please note this warranty may be void if the bicycle is not assembled by an authorised dealer or a qualified bicycle mechanic. All bikes are shipped or collected from Sigma Sports with a full Pre-Delivery Inspection. In the event of a warranty claim, the manufacturer may request details of the shop or qualified bicycle mechanic responsible for the bike build and servicing.

Timescales

Parts, acccessories, clothing & electronics - 14 days

Bikes, e-bikes, frames & wheels - 21 days

Within 30 days of purchase, refund or replacement; after 30 days, repair first, then refund or replacement at Sigma Sports / manufacturer discretion.

What should I do if my item has developed a defect?

If you feel your purchase has developed a fault, first check whether it's covered by the manufacturer's warranty and still within the warranty period.

Please provide your order number and full details of the fault, together with good-quality photos via our portal. The more detail you can provide, the quicker we'll be able to deal with your enquiry.

Returning a product to us

Before returning your product, please contact us first. We'll aim to confirm whether you need to return the product and how to proceed. In some instances, we may be able to resolve the issue, or begin the warranty process, remotely.

When posting an item back to us, it must be returned in a clean, dry and hygienic condition, or we may reject it.

Please always retain your proof of postage.

For international customers, please follow the instructions above. Please ensure the message "Returned Goods – Failed Sale" is clearly visible on the exterior of the package. Please obtain proof of postage, as the item remains your responsibility until it is received and signed for at our warehouse.

Important information & FAQs

How do I make a claim?

Create your claim at app.claimlane.com/c/sigma-sports using your order number and the email address on the order. Our Aftercare team will contact you with the next steps.

Should I send the item back straight away?

No - don't send anything back until we've reviewed your claim in the portal and confirmed the return. We'll give you the instructions with your claim.

How long will the issues I’ve raised take to resolve?

This depends on the item. For example, we will aim to have a resolution for Parts & Accessories, Clothing and Electronics within 14 days of initial contact; Bikes, E-bikes, Frames and Wheels within 21 days of initial contact. A resolution to a case means that you, the customer, have been provided with the following;

A refund, repair* or new or refurbished item.
The case has been rejected under warranty and an alternative solution has been provided by the Aftercare team or through our Stores.

*A repair resolution means that the Customer has agreed to the estimated timeframe that the repair will be completed by.

Will I receive a refund, replacement or repair?

If a fault develops within 30 days of purchase, providing the warranty claim is valid we will refund or replace the item for you instead of a repair.

After 30 days we are entitled to make reasonable efforts to repair a faulty item before issuing a refund or replacement and Sigma Sports can decide how to proceed in this matter, we do aim to work with the customer on the resolution. Sigma Sports or the manufacturer in these circumstances reserves the right to make the final decision.

Do I need to send back the defective product?

Yes, unless stated otherwise by a member of the aftercare team. The supplier will often request defective products to be sent back for further inspection and/or testing. However, this is not always necessary. In some cases we can make a decision based on images and videos that are provided.

Who holds the warranty on the product I purchased from Sigma Sports?

The supplier and/or manufacturer. The importer of the goods into the UK is responsible and accountable for the warranty. Sigma Sports does not hold the warranty on the products we sell (unless stated otherwise). We contact the supplier and manufacturer on your behalf, to provide a resolution.

Do I need a copy of my proof of purchase to make a claim?

Yes. This is required by all manufacturers and suppliers to log a warranty claim. If you are unable to locate this, we can search for it on our system via the email address that is associated with your Sigma Sports account. If the item was purchased in-store, the original receipt and transaction number will be required.

I’ve been refunded via BACS but haven’t received the money in my bank account, where is it?

Our accounts team handles all manual BACS refunds. Please allow up to 1 working week for this to arrive in your account. If this time has passed, please contact the Aftercare team at warranty@sigmasports.com with your order number so we can investigate.