Terms and Conditions of Use
You must carefully read these terms and conditions of use before registering with Sigma Sports because your use of our website is subject to them.
1. Terms and conditions
Thank you for using sigmasports.com, the trading name of Sigma Sports Limited. We provide services to you through our website, on the basis of these terms and conditions. Please note they may vary from time to time without notice to you.
When you use our website or any of our services, you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers), whether or not the registration process has been completed. Confirming that you have read and understood both these terms and conditions and our Privacy and Cookie Policy is a requirement of the contract for the provision of our services, including email marketing.
2. Description of services
By using our website, you can benefit from a large number of online services and resources, including information directories, online retailing, and any other services we may add from time to time. We may also remove certain services from our website. Certain services may have their own additional special terms and conditions; these will be made clear to you before you use those services.
We may discontinue providing certain or all services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know via our site.
3. Registration
Certain services are only available once you complete the registration process. By completing the registration process, you confirm that you are at least eighteen years of age, or a minor with parental consent to use our website.
Please note: all minors are recommended to discuss these terms and conditions with their parents before completing the registration process.
In return for using our website and benefiting from our services, you agree to provide true, accurate, current and complete information about yourself where required in the registration form, and to keep this information accurate, complete and up to date.
Once you have completed registration, you will have specified a username (email address) and a password. You must keep these in a safe and secure place and must not disclose them to anyone, as you will be fully responsible for all activity under your username and password. It is your responsibility to notify us immediately of any unauthorised use of your username and password, or any other breach of security, as soon as you become aware of it.
4. Code of conduct
You are responsible for anything you transmit to, receive from, or post on our website.
We do not control or screen content posted to, from or via our website by members or third parties, and accordingly do not guarantee its accuracy, integrity or quality, or that it will not be objectionable to you. You should place no reliance on anything transmitted or received (or that ought to have been but wasn't), and we will not be responsible or liable for it.
You are not permitted to use our website or services for any unlawful, defamatory, harmful or objectionable purpose, and in particular must not transmit anything which, in our opinion, harms our business or offends other users.
You must not transmit or post anything on our website that you do not have a clear right to use, and must ensure you do not transmit or post any material containing software viruses or files designed to damage or disrupt the working of any computer or telecommunications equipment.
You must not do anything which may disrupt the operation of our website and services, or the use and enjoyment of them by any other user.
Other than as expressly permitted by us, you are not permitted to use our website for any commercial activity.
We may, at our discretion, refuse or remove anything transmitted to, from or via, or posted on, our website which, in our opinion, is objectionable or does not comply with these terms and conditions. We will not be liable for doing this.
We may record, preserve and disclose anything transmitted to, from or via, or posted on, our website and services, where required by law or where we are acting in good faith.
5. Proprietary rights and licences
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material on our website or forming part of our services is protected by copyright, trademark, service mark, patent or other proprietary rights and laws, owned by us or our licensors.
We own, or are licensed to use, all intellectual property rights (including copyrights, patents, trademarks and trade secrets) in and relating to the website and our services, the software used to operate them, and any data (including data obtained from you during registration) generated by users of the website and services. Except where expressly authorised, you may not change, copy, store, publish, rent, licence, sell or distribute any of these intellectual property rights.
When you transmit or post material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use, display or distribute that material in any way, without any duty to account to you.
6. Advertisements and promotions
We may use our website, the services we provide, or our correspondence with you, to run advertisements promoting products and services we or our subsidiaries offer, or those of any person or corporation duly authorised by us. For email marketing specifically, we will only send promotional emails if you have given express consent by opting in through our website or in-store. Please refer to Privacy and Cookie Policy for more information.
7. External links
We, or third parties, may provide links to other websites or resources. These are provided purely for convenience, and we do not endorse their contents. We are not responsible for their availability, nor liable for any loss or damage you may suffer from using them. If you access linked third-party websites, you do so at your own risk.
8. Disclaimer of warranties
You agree that:
- 8.1: your use of the website and our services is at your sole risk. The website and services are provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights.
- 8.2: to the extent lawfully possible, we make no warranty that (a) the website, our services and/or any information will meet your requirements, (b) your access to and use of the services will be error-free, or (c) any errors or inaccuracies will be corrected. If your use of the website results in the need to service or replace equipment or data, this will not be at our risk or expense.
- 8.3: no advice or information, whether oral or written, obtained by you through or from the website or our services will create any warranty not expressly stated in these terms and conditions.
9. Indemnity
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including legal fees incurred) resulting from your misuse of our website or breach of these terms and conditions. We will notify you promptly of any such claim, action or demand, and will assist you as reasonably necessary, provided you meet our costs and expenses (including legal fees).
10. Limitation of liability
To the extent lawfully possible, we will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state responsibilities or liabilities in these terms or other terms relating to our other goods and/or services); (c) unauthorised access to or alteration of your transmissions or data; (d) statements or conduct of any third parties.
You agree that our liability arising out of or in respect of these terms and conditions will not exceed £100, and that we will not be liable for any loss of profits, goodwill, loss of business, loss of data, or any other indirect or consequential loss or damage.
11. Use and storage
We may establish general practices and limits concerning use of the website and our services, including limits on the size or number of messages you send, or how long messages may be stored or posted on our website. We may delete any material at any time, and will not be liable for deleting, or failing to store or post, any material you transmit to us.
12. Suspension and termination
We may, at our sole discretion, suspend and/or terminate your registration or use of our website or services at any time, and will not be liable to you or any third party for any loss or damage suffered as a result. Typically, we would only do this where you have not used our services for some time, or if we believe you have acted inconsistently with these terms and conditions — though there may be other reasons.
13. General
These terms and conditions constitute the entire agreement between us regarding use of our services and website, and supersede any prior agreements, arrangements and representations (save those made fraudulently).
Data and other information you provide is subject to our Privacy and Cookie Policy, accessible via the link at the bottom of every page.
If any of these terms and conditions are found invalid, that shall not affect the validity of the remaining provisions, which will remain fully enforceable. No waiver by us of any term shall be deemed continuing, or a waiver of any other term.
You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services.
These terms and conditions are interpreted and construed in accordance with the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the English courts.
14. General terms and conditions for discount codes
Offer restrictions:
- Codes can only be used online and are not applicable for telephone sales, reserve and collect, or in-store, unless stated in the discount code terms and conditions.
- The offer applies to in-stock products only.
- Only one promotional voucher can be used per order, unless otherwise stated.
- Codes may only be used once per customer, unless otherwise stated.
- Vouchers cannot be applied retrospectively to orders.
- If a discount code includes a minimum spend, the shipping cost does not count towards that minimum.
- Sigma Sports reserves the right to end the promotion early.
Product exclusions:
- Delivery and Priority Dispatch costs
- Custom Bike Builds
- Sigma Sports eGift Vouchers
- Garmin, Specialized, Trek, Focus, Endura, GoPro
- Special Order Items
- Items marked 'Sale'
- Workshop Labour Rates
- All Bikes & Frames unless otherwise stated
Items purchased using a discount code that are returned for refund or exchange may not be refunded the full price paid, since the discount was applied to the overall order value.
15. General terms and conditions for free UK next day delivery promotions
Offer restrictions:
- Cannot be applied retrospectively to orders.
- Minimum spend required to qualify for free UK next day delivery.
- 2pm daily cut-off time; excludes weekend despatch.
- Valid for UK mainland delivery only — excludes the Channel Islands, Northern Ireland, the Scottish Highlands, and some outlying postcodes.
- The offer applies to in-stock products only.
- Sigma Sports reserves the right to end the promotion at any time.
Product exclusions:
- Bikes & Special Order Items
16. Reserve & collect only products
Certain products we stock are only available via Reserve & Collect from one of our shops, and are exempt from delivery. These restrictions are dictated by our suppliers and form part of our dealer agreements. During checkout, customers must select the Reserve & Collect option, or purchase these items at one of our stores.
17. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
- Items collected in store
- Goods made to the customer's specification, or clearly personalised
- Goods liable to deteriorate (nutrition) or expire rapidly (magazines)
To cancel an order, contact us via live chat, email us using our contact form (https://hydrogen-production-593855744a41009a94bc.o2.myshopify.dev/contact-us), or write to us at Sigma Sports Limited, The Sidings, Station Road, Hampton Wick, Kingston upon Thames, KT1 4HG, UK.
You can cancel at any time from placing your order up to the end of a period of 30 days after you take possession of the goods (or, for a multi-part order, the last part of the order).
Please return items with the original packaging and any labels still attached. You may inspect and handle the goods in the way you'd be able to in a shop before deciding whether to keep them; we are entitled to deduct an amount from your refund to reflect any loss in value of the goods where that loss results from handling beyond what's reasonably necessary to check them.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
Bike Fit Appointment Cancellation Policy
You will be charged a cancellation fee if you cancel your appointment without giving a minimum of 48 hours' notice before the start of your appointment. The fee is 50% of the bike fit booking amount. If you cancel with less than 48 hours' notice, you will be charged 100% of the bike fit booking amount. There is no cancellation fee if you reschedule.
Workshop Servicing Cancellation Policy
You will be charged a cancellation fee if you cancel your appointment without giving at least 48 hours' notice before the workshop booking date. The fee is the £50 deposit paid. If you paid the full charge for the service, you will be refunded that amount minus the £50 cancellation fee. There is no cancellation fee if you reschedule.
18. The contract
After placing an order, you will receive an email acknowledging that we have received your order for the goods and the delivery services requested. This does not mean your order has been accepted. Your order constitutes an offer to Sigma Sports to buy goods. All orders are subject to acceptance by us, which we confirm by sending an email confirming the goods have been dispatched by the delivery service provider (the "Dispatch Confirmation"). The contract between you and Sigma Sports is only formed when we send the Dispatch Confirmation. For products sent directly from our warehouse to you, your credit or debit card will be charged when your order is placed.
The contract relates only to goods whose dispatch we have confirmed in a Dispatch Confirmation. We are not obliged to supply any other goods that may have formed part of your order until their dispatch has been confirmed in a separate Dispatch Confirmation.
19. Cancellation by Sigma Sports
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered
- The delivery service provider does not deliver to your area
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
- We have reason to suspect there is a risk of a fraudulent transaction
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us in respect of goods and delivery services provided (unless delivery amounts are refunded directly by the delivery service provider), from your debit or credit card, as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.
20. Complaints and dispute resolution
We want all our customers to be happy with their purchases or service received from Sigma Sports. If there's something not quite right we would like to help, please contact our customer care team so that we can try to put matters right.
If we cannot resolve a dispute using our internal complaint-handling procedure, then Trading Standards provides a platform for online dispute resolution which is available at the following link: ADR Approved Bodies (opens in a new tab).
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do this within six months of the final response or an eight-week holding letter. Further information and contact details can be found at www.financial-ombudsman.org.uk.
21. Product weights
All product weights are supplied by the manufacturer unless otherwise stated. We cannot be held responsible for inaccurate weights.
22. Product pricing
UK & the EU
If your order is being delivered to a country within the EU, the relevant VAT amount is included in the product price shown on the product page and in your basket. Sales tax will not be added separately to your order total later. Selecting to pay in an alternative currency will not affect the rate of VAT you are charged.
You should not be charged any import duty or sales tax when your order arrives at your local customs, as this is already paid when you place your order with Sigma Sports.
Rest of World
For orders delivered to countries outside the EU, no VAT is included in the product prices shown on our website.
International payment is taken by our international sales facilitation and fulfilment partner, Global-e. Product prices are calculated according to the exchange rate between our website's base currency and the currency you select when placing your order. In some circumstances, the recommended price is localised for certain products. Global-e reserves the right to update exchange rates regularly at its sole discretion, and you acknowledge such updates may affect product pricing on the website. You will be charged according to the applicable exchange rate at the time you place your order.
Taxes
For certain shipping destinations and/or products, you may be offered the option to pre-pay applicable taxes, calculated and included in the final price when you place your order. These taxes are set by the shipping destination country and may vary accordingly.
Where the pre-pay option is not available for your destination and/or products: (a) any tax estimate shown is an estimate only, and the actual amount payable may be more or less; and (b) you are responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them if you cancel or return your order, to the extent permitted in these terms), as determined by the destination country's authorities. Global-e has no responsibility or liability in connection with the foregoing.
23. Descriptions of products
We take all reasonable care to ensure product description information is correct at the time of publication. While we aim to keep our website as accurate as possible, products can be updated by suppliers, which may affect the accuracy of our product descriptions.
24. Waste electrical and electronic equipment (WEEE)
Why recycle?
Unwanted electrical equipment is the UK's fastest-growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and protecting the environment. If not recycled, electrical equipment ends up in landfill, where hazardous substances can leak out and contaminate soil and water, harming wildlife and human health.
What is WEEE?
The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system allowing customers buying new electrical equipment the opportunity to recycle their old items free of charge
We can help
Old electrical equipment is marked with a crossed-out wheeled bin symbol as a reminder that it can be recycled. Please don't put electrical equipment (including items marked with this symbol) in your general bin. You can recycle waste electrical equipment free of charge at a local authority collection point.
You can recycle waste electronic equipment free of charge at a local authority collection point.
Veolia ES WEEE Compliance Scheme (UK) Ltd www.veolia.co.uk (opens in a new tab)
You can also dispose of packaging materials free of charge at local packaging collection points, or in dedicated disposal bins available in some local authorities.