Returns Policy

UK returns

Returning unwanted items costs £3.50 per order. The £3.50 is paid when you book your return in the returns portal — it is not deducted from your refund. You can also return items free to any Sigma Sports store.

Customers shopping from Guernsey and Jersey are required to use our International Returns Policy.

Please return your items unused and in original condition, as you received them, within 30 days of the date of purchase.

Returns can take 8 to 10 working days to process.

If you wish to exchange an item for any reason, please place a new order for the item(s) you want. Please note it is your responsibility to pay for return postage if you live outside the UK; no postage costs are refundable. We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.

If you're returning a faulty item, please email warranty@sigmasports.com (mailto:warranty@sigmasports.com) so we can assist you. Once your case has been reviewed, we will send you a code for a free return to enter in the returns portal.

Click the button below to return an item from within the UK and generate a returns label.

Submit a UK Return

Our returns policy terms & conditions

Please use a box or parcel bag to package the item — do not apply the returns label to the original product packaging.
All items will be inspected upon return.
Items can be tried on for sizing but not worn for activity. Please don't wear items next to the skin when trying them on, for hygiene reasons; shorts must be tried on with clean underwear.
Items must be returned with all original packaging and tags attached. Items returned with incomplete or damaged packaging, or missing or unattached tags, may be refused or subject to a restocking fee.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We are unable to accept the return of shoes that have been heat-moulded or that have had cleats fitted. Sigma Sports cannot be held responsible for improper heat moulding.
Items returned without a completed return reference (RMA) may see their return delayed.
All neoprene products (wetsuits, etc.) are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged while being tried on — please follow the included instructions to prevent this.
We cannot accept out-of-date or opened nutrition products.
For health and safety reasons, face masks cannot be returned for an exchange or refund once unsealed.
Please retain your proof of postage.
Anything larger than the Royal Mail maximum size limits will be subject to a charge (see "Larger and bulky item returns" below).
If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item was sent to you.
In the case of partial returns, Sigma Sports reserves the right to void any discounts; the customer will be liable to pay the full listed price advertised online.
We do not offer an exchange programme at this time; please place a new order.

Last updated 20/07/2026

Larger and bulky item returns

Because of their size, larger items are handled differently. Choose the option that fits your item:

Return to a Sigma Sports store – free. The simplest option for any item.
Bulky items – £15 home collection (DPD). Turbo trainers, trainer mats, wheels, workstands and any item over 61cm L x 46cm W x 46cm D, within our courier limits (maximum weight 30kg, maximum length 100cm, maximum girth 230cm). Book this collection yourself in the returns portal. As it's paperless, please print the returns address below and attach it securely to the box (do not write on the box or apply the label to the product packaging). Bikes and bike travel cases are not eligible for this option — see below.
Bikes and bike travel cases – £35. Return free to a store, or email customercare@sigmasports.com and we will arrange a FedEx collection.
Indoor bikes, or bikes delivered with Premier Delivery – £100. Email customercare@sigmasports.com to arrange.
Items larger than the limits above. Please email customercare@sigmasports.com to arrange your return.

These charges are waived if your item is faulty or we sent you the wrong product. Northern Ireland collections may cost up to an additional £150 — please contact Customer Care for a quotation.

If you are arranging a collection by contacting us, please provide:

Your full name and collection address, including postcode.
Your order number and confirmation of which products are coming back to us.
Your preferred date of collection (Monday to Friday only).
A contact number in case the courier needs to get in touch with you.

Returns address: Sigma Sports Ltd, Unit 2–3, QFC Site, Alma Park Road, Grantham, NG31 9SE

Should you have any questions please call us on 0333 006 8833. Due to a high volume of phone calls, there may be a delay in answering. Alternatively, please send us a message using our contact details.

International returns

International customers have 30 days from their order date to return unused items, with all original packaging intact and tags attached. Please note we cannot offer free international returns. Refunds on international returns will include only the amount paid for the products and do not include duties, taxes or fees — these will need to be reclaimed from your local customs office. We strongly recommend using a service that provides a certificate of postage and a tracking number, as we are not responsible for items that do not reach us.

Please ensure this message is clearly visible on the exterior of the package: "Returned Goods — Failed Sale".

If you have a Sigma Sports account: please log in, locate the order, click 'Return Items' and follow the instructions.

If you do not have a Sigma Sports account: please visit our International Returns page to create a returns form.

Please note that, in the case of partial returns, Sigma Sports reserves the right to void any discounts, and the customer will be liable to pay the full listed price advertised online.

Cancellations

You can cancel at any time from placing your order up to 30 days after taking possession of the goods (or, for a multi-part order, the last part of the order). See our Consumer Contracts for full details.

Specialized saddle 30 day guarantee

Specialized offers a 30-day satisfaction guarantee on Body Geometry Saddles, to help you reach the ultimate fit.

Guarantee only valid for in-store purchases.
You have 30 days from the date of purchase to return the saddle to one of our stores.
Please return it with proof of purchase (receipt) and the original packaging, in good condition.
You will be given a credit towards a new Specialized saddle.
Excludes the Specialized Mirror Saddle range.