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Contact Us

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Live Chat/WhatsApp hours are 9am - 8pm Monday to Friday (10am - 4pm bank holidays) and 9am - 5pm on Saturdays, UK time.

Still have a question you need answering? Please email us using the form below with your query.

Please allow 1-2 working days to receive a response to your email. If you haven't received a response from us within this time frame, please check your spam folder. We kindly ask that you do not send us a further email as this will only delay our response to you.

Q. Can I track my order?
A. This is dependant on the option you select at checkout; see our delivery page for more information.
Q. How do I return items to you?
A. See our returns page for full details.
Q. What is the process for reserving my order online and collecting in store?
A. See our reserve and collect page for all the steps you need to place a reserve and collect order.
Q. How do I purchase a bike using a cycle to work scheme voucher?
A. Visit our cycle to work scheme page to find out how the process works for both in-store and online purchases.
Q. How do I book my bike in for a service at a Sigma Sports Workshop?
A. Visit our workshop services page to find out more about the services on offer and how to book.
Q. I have a defective product I purchased at Sigma Sports, how do I go about making a claim?
A. Our warranty page outlines our policy and how you can make a claim.

Have a query about visiting one of our stores?

Visit our specific store pages below or get your questions answered on our FAQ page.

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