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Job Title: Retail Sales Advisor

Location: Sigma Sports, Hampton Wick

Hours: Part Time (Monday - Sunday)

Report to Store Manager

 

About Sigma Sports:

Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium cycling retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high-quality servicing, and a welcoming experience to cyclists of all levels.
As we continue to expand, we are looking for a passionate and dedicated team to deliver exceptional customer experiences in-store. If you're passionate about cycling, want to work with the best brands in the industry and enjoy providing expert service, we want to hear from you.

Position Overview:

Our Retail Sales Assistants are passionate about excellent customer service and our products. You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible. 

Key Responsibilities:

  • Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times. 
  • Become a product expert in order to provide the level of service required.
  • Maintain a professional, positive, helpful, and cheerful attitude at all times. 
  • Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity. 
  • Ensure feedback from customers is communicated to the supervisor/store management. ● Attend regular shop meetings and training sessions, as and when required. 
  • Assist supervisor/managers with other tasks should they be requested. 
  • Supporting in all other ways our drive to have the best possible customer service and highest quality stores. 
  • When required help with ticketing and tagging when new stock arrives. 
  • Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labelled. 
  • Help ensure that the daily shop tasks are completed e.g., hoovering, cleaning, steaming, emptying of bins etc. 
  • Inform the shop supervisors of any maintenance needed e.g., light bulbs.
  • Help provide cover for other staff members' absence due to holidays and sickness

Skills & Experience:

  • Previous face-to-face customer service experience in a retail setting is essential.
  • Willing to work Monday to Sunday on a rota basis. 
  • You will have an approachable and friendly demeanor. 
  • You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling in subtle ways. 
  • You are able to work as part of a team. 
  • You will be self-motivated but willing to take instruction if given. 
  • Willing to contribute to other tasks required such as during stock-takes, store refurbs or events.

If you're passionate about cycling and customer service, and you're ready to be part of an exciting, growing network of retail stores, apply today!

How to Apply:

Please submit your CV and a cover letter outlining why you’re the perfect fit for this role to [email protected]. We look forward to hearing from you!