Approved Used Warranty Policy
Our policy does not affect your statutory rights
We take pride in offering high-quality refurbished bikes that deliver top-level performance and reliability. To ensure your confidence in your purchase, we provide a 12-month warranty on all Approved Used bikes and frames.
What’s Covered?
12-Month Frame & Component Warranty
Your bike is covered for manufacturing defects and mechanical faults for up to a year from the purchase date. This includes the frame, fork, and mechanical components, provided the issue is due to defects in materials or workmanship.
3-Month Parts & Accessories Warranty
Wheels, accessories, and smaller components such as handlebars come with a 3-month warranty.
What’s Not Covered?
- General Wear & Tear – Expected degradation of parts like tyres, brake pads, and drivetrain components.
- Accidental Damage – Crashes, improper handling, or misuse.
- Unauthorised Modifications – Any repairs or alterations not performed by Sigma Sports or an authorised industry service centre.
- Neglect & Improper Use – Damage caused by incorrect storage, excessive weight loads above the manufacturer-specified limit of the bike, or exposure to extreme conditions.
Making a Warranty Claim
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Contact Us – Reach out to our support team with a description of the problem, your proof of purchase, and any relevant photos.
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Evaluation – We'll review your case and may request the bike be sent in for closer inspection if required.
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Next Steps: If the issue is covered, we’ll arrange a repair or provide a replacement part equivalent in quality and condition.