Reserve & Collect
Our Hampton Wick store is now open again, from July 6th. For full details, please visit our information page.
For all items, with the exception of bicycles (see below) that are physically in our store, you can generally collect your order on the same day. Simply place your order online and we will contact you to confirm when it's ready to collect.
For items that are held in our warehouse, here are the timescales you can expect:
- Order between 8am Friday to 8am on Monday, your order will be ready to collect from midday Tuesday
- Order between 8am Monday to 8am on Wednesday, your order will be ready to collect from midday Thursday
- Order between 8am Wednesday to 8am Friday, your order will be ready to collect from 9am Saturday
In all cases, and to avoid disappointment, please do not begin your journey to the store until we have confirmed your order is ready to collect. Your order will be held for 7 days before being re-stocked.
When you reserve a bicycle for collection, a member of our in-store sales team will contact you to confirm your order, check your sizing information and request a 10% deposit. At this point, we will agree on a build and collection date with you.
If you have any questions, please refer to the FAQs below or contact us for assistance.
HOW TO RESERVE AND COLLECT ONLINE
- Step 1: Check availability on the product page and add item(s) to basket
- Step 2: Select "Reserve in Store" on the basket page and select the collection point
- Step 3: Receive confirmation your order is ready for collection
- Step 4: Collect and pay for your order in-store. Please remember to bring a form of ID with you
Sigma Sports, Hampton Wick
Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 5:30pm
Friday: 9am - 5:30pm
Saturday: 9am - 5:30pm
Sunday: Temporarily Closed
Tel: +44 (0)20 8614 9777 (option 2)
St Johns Place
37-43 High Street
Kingston upon Thames
Sigma Sports, Collection Point, Esher
Monday: Temporarily closed
Tuesday: Temporarily closed
Wednesday: Temporarily closed
Thursday: Temporarily closed
Friday: Temporarily closed
Saturday: Temporarily closed
Sunday: Temporarily closed
Tel: +44 (0)20 8614 9777 (option 1)
Due to a high volume of phone calls, there may be a delay in answering. Alternatively, please submit a message on our contact form.
RESERVE AND COLLECT FAQS
How will I know my order is ready?
We will contact you by phone or email to confirm a collection date. If you need your order the same day then please telephone the branch directly to check availability.
If you've placed an order for a bicycle, we aim to build and test ride your bike in the quickest time possible. During peak periods lead times on appointments may take a little longer. Please note that bike orders will require a 10% deposit before we build your bike. We will contact you for payment after you've placed your order.
What do I need to bring when I collect my order?
Present your order confirmation email on your smartphone or on the Sigma Sports app and a form of identification.
How do I cancel/amend my Reserve and Collect order?
You can cancel the order on the spot or exchange for another item. If you have any queries about cancelling or amending your order, please contact your collection point directly.
How do I return my Reserve and Collect order?
Please return the item(s) back to the location that you collected from.
Good to know
If you don't collect your order within 7 days of it being available for collection, your order will be cancelled.
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