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Sales & Customer Care Advisor (FULL-TIME)


Are you a passionate cyclist with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat demeanour, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic, plus experience, knowledge and a passion for Road and MTB cycling products. Triathlon product knowledge is an added bonus!

About the Job

Field customer calls, online chats and emails regarding the following:

  • Road, mountain bike and accessory related questions
  • Custom bike builds
  • Bike fit
  • Component compatibility
  • Clothing advice
  • Order placement and order status
  • Returns and exchanges
  • Customer concerns and complaints
  • Provide exceptional customer service
  • Work in our office in Esher and/or from a remote location

About You

  • Specialised knowledge of road, mountain bike and triathlon products
  • One year of bike industry experience or one year of sales experience
  • PC literacy is essential
  • Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
  • A natural communicator able to empathise with customers and see things from the other person’s point of view


Flexible hours between 8:30 am to 8:00 pm (UK time) Monday to Friday and one/two Saturdays per month, with an opportunity for paid overtime during peak seasons.


22 days plus published bank holidays, rising to 25 days after 5 years


  • Competitive salary
  • Cycle to Work Scheme
  • Industry-leading staff discount scheme from the best brands
  • Secure indoor bike storage plus changing rooms and showers
  • Exclusive access to industry-only events and trips
  • Sigma Sports cycling kit after a successful probation period

To apply, please send your CV along with a covering letter to and

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