Sales & Customer Care Advisor (FULL-TIME)

Sigma Sports Head Office, Esher, SURREY

Are you a passionate cyclist with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat demeanour, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic, plus experience, knowledge and a passion for road cycling products. Triathlon product knowledge is an added bonus!

About the Job

Field customer calls, online chats and emails regarding the following:

• Road bike and bike accessory related questions
• Custom bike builds
• Bike fit
• Component compatibility
• Clothing advice
• Order placement and order status
• Returns & exchanges
• Customer concerns and complaints
• Provide exceptional customer service

About You

• Specialised knowledge of road and triathlon products
• One year of bike industry experience or one year of sales experience
• PC literacy is essential
• Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
• A natural communicator able to empathise with customers and see things from the other person’s point of view

Hours

8:30 am - 5:30 pm Monday to Friday and one Saturday per month, with an opportunity for paid overtime during peak seasons.

HOLIDAY

28 days holiday including bank holidays.

Benefits

• Competitive salary
• Cycle to Work Scheme
• Industry-leading staff discount scheme from the best brands
• Secure indoor bike storage plus changing rooms and showers
• Exclusive access to industry only events and trips
• Sigma Sports cycling kit after a successful probation period

To apply, please send your CV along with a covering letter to tom.hughes@sigmasports.com