Sales & Customer Care Advisor (FULL-TIME)
SIGMA SPORTS - ESHER, SURREY AND REMOTE WORKING
Are you a passionate cyclist with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat demeanour, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic, plus experience, knowledge and a passion for Road and MTB cycling products. Triathlon product knowledge is an added bonus!
About the Job
Field customer calls, online chats and emails regarding the following:
- Road, mountain bike and accessory related questions
- Custom bike builds
- Bike fit
- Component compatibility
- Clothing advice
- Order placement and order status
- Returns and exchanges
- Customer concerns and complaints
- Provide exceptional customer service
- Work in our office in Esher and/or from a remote location
About You
- Specialised knowledge of road, mountain bike and triathlon products
- One year of bike industry experience or one year of sales experience
- PC literacy is essential
- Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
- A natural communicator able to empathise with customers and see things from the other person’s point of view
Hours
Flexible hours between 8:30 am to 8:00 pm (UK time) Monday to Friday and one/two Saturdays per month, with an opportunity for paid overtime during peak seasons.
HOLIDAY
22 days plus published bank holidays, rising to 25 days after 5 years
Benefits
- Competitive salary
- Cycle to Work Scheme
- Industry-leading staff discount scheme from the best brands
- Secure indoor bike storage plus changing rooms and showers
- Exclusive access to industry-only events and trips
- Sigma Sports cycling kit after a successful probation period
To apply, please send your CV along with a covering letter to tom.hughes@sigmasports.com and matthew.mooney@sigmasports.com