careers-page-desktop-banner.jpg

Job Title: Retail Sales Adviser
Location: Sigma Sports - Wilmslow
Hours: Casual Hours  (Monday-Sunday)
Reports to: Store Manager

 

About Sigma Sports:

Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium cycling retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high-quality servicing, and a welcoming experience to cyclists of all levels.
As we continue to expand, we are looking for a passionate and dedicated team to deliver exceptional customer experiences in-store. If you're passionate about cycling, want to work with the best brands in the industry and enjoy providing expert service, we want to hear from you.

 

Position Overview:

The Retail Sales Assistant supports the delivery of a high-quality customer experience within Sigma Sports’ retail environment. The role is responsible for assisting customers with product selection, providing accurate information on cycling equipment and accessories, and ensuring the sales floor is presented to brand standards.
Retail Sales Assistants contribute to the smooth day-to-day operation of the store by working as part of the wider retail team, maintaining stock accuracy, supporting merchandising activity, and upholding Sigma Sports’ service expectations.

 

Key Responsibilities:

  • Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times. 

  • Become a product expert in order to provide the level of service required. 

  • Maintain a professional, positive, helpful, and cheerful attitude at all times. 

  • Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity. 

  • Ensure feedback from customers is communicated to the supervisor/store management. 

  • Attend regular shop meetings and training sessions, as and when required. 

  • Assist supervisor/managers with other tasks should they be requested. 

  • Supporting in all other ways our drive to have the best possible customer service and highest quality stores. 

  • When required help with ticketing and tagging when new stock arrives. 

  • Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labeled. 

  • Help ensure that the daily shop tasks are completed e.g., emptying of bins etc. 

  • Inform the shop supervisors of any maintenance needed e.g., light bulbs. 

  • Help provide cover for other staff members' absence due to holidays and sickness. 

 

Skills & Experience: 

  • Previous face-to-face customer service experience in a retail setting is essential.

  • Willing to work Monday to Sunday on a rota basis. 

  • You will have an approachable and friendly demeanor. 

  • You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling.

  • You are able to work as part of a team. 

  • You will be self-motivated but willing to take instruction if given. 

  • Willing to contribute to other tasks required such as during stock-takes, or events.

 

Why Work With Us?

  • Competitive salary plus uncapped commission on sales 

  • A supportive, passionate team that shares your love for cycling.

  • Opportunities for career growth and professional development.

  • Generous staff discounts across a wide range of premium cycling products.

  • Work for a well-established and respected brand in the cycling community.

  • Access to a dynamic environment with state-of-the-art workshops, bespoke bike fitting services, and expert advice.

 

At Sigma Sports, we are driven by a passion for cycling and a commitment to delivering the best for our customers. If you have the experience and enthusiasm to lead a team in delivering premium service and helping others enjoy the sport, apply today!

 

How to Apply:

Please submit your CV and a cover letter outlining why you’re the perfect fit for this role to [email protected]. We look forward to hearing from you!

Interviews will take place on 17 and 18 December in Wilmslow. Please ensure you are available on at least one of these dates. Shortlisted candidates will be contacted with full details of the interview schedule and location.